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Managers and supervisors will learn valuable techniques to keep their virtual teams connected and productive.
Supervisors and Managers are responsible for compliance within a wide range of complex laws and regulations. Learn how to identify situations in which statutory or contractual legal mandates or restrictions will affect your course of action.
Take your "to do" list through a four-step process to clarify priorities, choose activities to build long-term success, do the right tasks at the best time of the day, and create a schedule that will result in greater productivity.
The No. 1 reason people quit their jobs is a bad boss or immediate supervisor. Learn how to dramatically boost effectiveness through the use of consistent models for everyday supervision activities, including feedback, discipline and documentation, delegation, and teamwork skills.
Federal and State Wage and Hour Regulations are arguably the most confusing and difficult area of employment and personnel law to administer.
It is often said that an organization’s greatest asset is its people. That’s why the role of a coach is especially important. Learn a straightforward model to develop coaching skills that improve employee performance and interpersonal effectiveness.
If your team members are not doing their part effectively, it can be nearly impossible to deliver great results.
A major factor in our success in the workplace is the ability to work with others. Develop an awareness of your unique behaviors and the behaviors of those you work with to increase your effectiveness and reduce tension.
Leads must learn the power of influence to have an impact. This class teaches the skills they will use daily—managing their changing relationships with co-workers, establishing open communication, clearly setting expectations, and giving feedback to improve performance.
Learn a powerful set of interaction skills that enables you to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.
Excellent customer service is crucial for good business. Learn to deal with internal and external distractions, to listen for the meaning behind customers’ communications, and to respond professionally to difficult customers of any type.
Emotional intelligence increases our capacity to make good decisions, deal with change, build relationships, and manage stress. Learn how to identify patterns and make choices to be more effective personally and with others.
In today’s business climate, it is essential for employers to take proactive steps toward preventing harassment in the workplace.
A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong.
Self-care and stress reduction are hugely important when working remotely. Learn practical applications for managing stress and workloads while working from home.
People management is not “one-size-fits-all.” The most effective managers bring out the best in their people by adapting their approach to the individual in front of them at the moment.
Research shows that employers who don’t instill a culture of civility in their organizations feel the impact.
There are no organizations or individuals without habits; there are only those who deliberately design them and those who do not. -Charles Duhigg, author of The Power of Habit
Understand diversity and inclusion, that is, who we are as individuals—the diverse identities we bring to the workplace, and whether we feel included in the organization. Employees, managers, and leaders will learn how to develop inclusive work climates.
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