Emotional Intelligence (EI) is the ability to identify and effectively manage emotions in ourselves and with others. Developing EI increases our capacity to make good decisions, deal with change, build relationships and manage stress. Studies show that 85 percent of the effectiveness of star performers is linked to their possessing a high degree of Emotional Intelligence.

Through hands on exercises, you will learn scientifically-proven techniques, tools and practices to reduce your stress and improve your performance. This course helps you identify patterns and make choices to help you be more effective both personally and with others.

After completing this course, participants will be able to:

• Identify the benefits of improving emotional intelligence at work
• Manage stressful situations more effectively
• Handle negative emotions with self-management tools
• Understand others’ behaviors through empathetic listening and asking questions
• Build relationships for effective interactions

7 hours

Our live, instructor-led classes are designed for, and rely on, active participation to ensure a quality learning experience. Because of this, these sessions will not be paused and will not be recorded for future use or reference.

Requests for cancellation received at least 2 business days prior to the class date will be accepted and the class fee will be refunded in full. For cancellations received within 2 business days of the class date, and for participants who fail to attend the class, no refund will be issued. Please call our Member Services Team to process your cancellation at 206.329.1120 or 509.381.1635.

Gold members using their credit code must cancel at least 2 business days prior to the class date to have their credit reinstated.

We utilize WebEx for our virtual training. For WebEx help, visit WebEx Help Center.

Technology Minimums for Attending Virtual Training

Archbright provides virtual training to our members so that they can attend courses from most anywhere, but each attendee must ensure that they are working from a location that has the necessary connectivity to the internet to facilitate participation.

Internet connectivity minimums

To ensure that you have a positive experience attending an Archbright University virtual course, you should verify that your internet connectivity provides a minimum of 5 Megabits per second (Mbps) in upload speed. Most internet packages for home-use are advertised by their download speed and not upload speed, and while this can be important for streaming movies or music, it isn’t the only consideration. For using WebEx, Skype for Business, or any VTC solution, the upload speed is just as important as the download speed.

How can I tell what I currently have?

If you are unsure what you currently have, please reach out to your Internet Service Provider (ISP) and request the information directly.

If they are unable to give you that information, please visit www.speedtest.net while connected to the internet in the same manner you intend to attend the virtual training…and perform a speed test.

Wireless technology minimums

Additionally, if you connect wirelessly, as many of us do, make sure your wireless router can broadcast at the same speed as your upload speed, if not even higher.

Wireless routers can broadcast at over 1 Gigabit per second (Gbps) these days, and many companies don't upgrade your router when you upgrade service. This often means that your wireless speeds are significantly lower than the upload speed that is available to you. This can cause significant issues with using WebEx over your wireless connection.

Other considerations

Remember that each device connected to the internet in your location is taking some of that download and upload capability and wireless connectivity. If you have many devices in your network, it is recommended to have significantly higher speeds to accommodate the increased traffic.

Please contact your internal IT team if you have any questions.